Staff Profile
A list of current staff and their qualifications is available on request and on display in the office. The staff allocated to support you will be chosen in order to match their skills with your needs. In addition to the direct support staff the Registered Manager works 40 hours per week, most of which should be in addition to the levels displayed.

Employees receive the training appropriate to their work, for example Food Hygiene. All employees receive annual training in health and safety matters such as moving and handling, fire awareness and procedures, adult protection issues, and a range of other matters.

Making a Complaint and Giving Compliments
We believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality. We encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary. We do not wish to confine complaints to major issues. It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action should be taken. Only in that way can we work towards meeting our aim of continuously improving our service.